Nowodvorski Lighting is a well-known Polish company specializing in decorative lamps and lighting solutions for home, office, and hospitality spaces.
They offer a wide range of products, including modern and stylish collections that meet various interior design needs. Additionally, Nowodvorski Lighting provides a configuration tool that allows customers to design personalized lighting systems.
Nowodvorski Lighting sp. z o.o. and Profesal sp. z o.o. have been collaborating for three years. After such a long time, business contact is still maintained, along with ongoing technical support.
The company has one facility each in Częstochowa and Siemanowice Śląskie, with a total area of 15,000 m². The complexity and number of devices and tools required organization, and the technicians’ work required a better documentation system, which was facilitated by the implementation of the Profesal Maintenance CMMS.
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Implementation Goal
Nowodvorski needed a system that would meet the requirements primarily related to machine and equipment records and visualize the structure of its machinery. A key aspect was the use of mobile applications for adding service requests. The CMMS’s prevention module was to enable the planning of maintenance and inspection tasks, including those performed periodically.
Generated checklists became a key aspect, as some of them required daily completion. They were intended to streamline existing workflows and support the implementation of the TPM methodology.
Employees had not previously used a CMMS system. The view of tasks, inspections, and employees was obscured by elements unrelated to a specific location, hindering quick access to necessary information. They operated on an ongoing basis, and as part of the system implementation, internal changes were made to the organization of the team. The implementation included integration with the Comarch ERP Optima system and configuration work.
How did the CMMS system help?
Integration with the aforementioned ERP system took place in two key stages of the process (importing information about the machinery fleet and integrating with warehouse management). To meet the needs of the latter, two-way integration was required.
The first part of the integration assumed the ability to record resource information from the CMMS system. Resource data is now entered from the ERP system, after which it is imported into the CMMS.
Once daily, or upon employee request (by pressing the appropriate button), inventory information is retrieved from the ERP system. This information is retrieved only for parts used by the maintenance department (excluding parts needed for production or other departments). This is possible because these parts have been assigned appropriate codes, corresponding to the desired records in the database.
When technicians perform tasks requiring spare parts retrieval, this information is automatically transferred to the ERP system.
The CMMS system is used simultaneously by two factories (Częstochowa and Siemianowice Śląskie). Therefore, permissions have been separated in the system to ensure that the view of tasks, inspections, and employees is not obscured by elements unrelated to a specific location.
Due to the internal email process for receiving technician requests, changes have been made to the CMMS system to meet customer needs. Service requests and inspections are assigned by the coordinator to the responsible person. The classic mobile app view, specifically the “All Requests” tile visible to every logged-in user, has been removed. However, all requests are visible in the list only when the coordinator is logged in, and due to their permissions, they can make changes to the requests.
,,During the implementation of the CMMS system, two-way integration was required in two areas with the company’s existing ERP system, COMARCH XL. Importing information about the machinery fleet from the COMARCH system and integrating it with warehouse management allowed for a smooth flow of information and faster turnaround times for spare parts orders.”
Robert Gulczyński, Deputy Plant Director
Due to the specific nature of the production employees’ activities (they perform inspection tasks), the mySupport application had to be adapted to enable efficient checklist management.
Some inspections at Nowodvorski depend on machine cycles. Therefore, the time of inspection generation cannot be automatically determined by the employee. To enable accurate and simple generation of inspections based on machine operating hours, buttons for creating inspection templates and defining counter values have been added to the main application’s navigation bar.
With the implementation of the Profesal Maintenance CMMS system, all data is located in one place. The system’s structure supports the inspection allocation process, ensuring everyone knows exactly what needs to be done. The start-stop RCP model significantly simplifies monitoring, as well as simply checking the location of a specific employee. The CMMS implementation necessitated the organization of data in the Comarch ERP Optima system.
The implementation at Nowodvorski Lighting was distinguished by its thorough and accurate approach to data entry and efficient exchange of information with the client, which can often be a problematic element of collaboration. During the integration process, Profesal could count on active participation and involvement in building key processes and modifications.
