Stelmet is a key European manufacturer of wooden garden architecture, operating in the market for over 41 years. The company began operations in 1985, gradually expanding its portfolio, infrastructure, and product expertise. Thanks to consistent investments in technology and a dynamic entry into international markets, Stelmet has gained a leading position both in Poland and in many European countries.
Today, building on its many years of experience and established reputation, the company continues its rapid growth. The growing scale of its operations led Stelmet to more intensively analyze its internal processes. The company identified areas where improvement could translate not only into operational efficiency but also into better collaboration and greater team engagement.
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Implementation Goal
The goal of the implementation was to automate maintenance staff activities, accelerate repairs, and shorten response times to reported irregularities, as well as enable quick and efficient communication between the production department and maintenance services. An additional aspect of the project was the digitization of the plant, including the collection of electronic machine documentation and the generation of reports, which proved particularly important in warehouse management.
The client’s specific needs included maintaining records of machines and equipment and visualizing the structure of the machinery. The CMMS system was to enable the planning of maintenance, inspection, and repair tasks, including cyclical activities.
Another key element was spare parts warehouse management, which included continuous inventory of inventory and tracking of part collection history, including information on the activities for which they were used and the associated operating costs. The system was to include a reporting module enabling the monitoring of key metrics such as MTTR and MTBF, as well as the analysis of time spent on service work and downtime.
To accelerate communication between production and maintenance, it was necessary to implement system modules tailored to individual workstations, enabling the submission of service requests and receiving dedicated notifications for individual departments. Another important requirement from the client was the ability to adapt the system to internal company processes and integrate it with the previously implemented SAP system.
How did the CMMS system help?
The implementation at Stelmet S.A. required adapting the system to the organization’s processes, particularly in terms of differentiating the activities of individual maintenance departments (electrical, mechanical, and transportation). These adjustments included the distribution of service request notifications, which, depending on the category, are sent to the appropriate teams or individuals responsible for a given area.
Additionally, phones assigned to specific departments are used, to which notifications are sent according to the request category (e.g., mechanical or electrical). A similar approach was adopted for the MaintenanceTV application – notifications, depending on the category, are displayed on screens in appropriate locations, according to workshop assignment, or as general requests, visible to everyone.
Profesal Mobile mobile units enable maintenance technicians to perform basic tasks directly in the field. To further streamline workflows, functionalities related to checklist management and spare parts retrieval have been adapted.
One of the Profesal Mobile application’s features is the ability to retrieve spare parts using barcode scanning. When implementing the system at Stelmet S.A., QR codes were not initially planned due to the existing barcodes used in the SAP system. Ultimately, existing barcodes were used, and the application’s functionality was adapted so that, after scanning, users were directed to the relevant information in the Profesal Mobile system.
,,A key part of the implementation of Profesal’s CMSM system was the integration of the delivered solution with the SAP system. This mutual integration plays a crucial role, especially in the procurement and ordering of spare parts.”
Rafał Ciepliński, IT Director
From the user perspective, the mutual integration with the SAP system is particularly visible in the scenarios involving procurement and ordering parts. This integration was designed to ensure data consistency and control over decision-making processes, without interfering with the client’s internal financial procedures. This streamlined the procurement and ordering of spare parts, reduced manual data entry, and improved the quality of information used in cost analyses and reporting. Automating these areas significantly reduced the burden on management and reduced the risk of operational errors.
The implementation of a CMMS system has brought tangible benefits to the daily operations of the maintenance department. Two areas have been particularly noticeable:
- accelerated response to breakdowns and faults thanks to improved visibility of reports and automatic notifications,
- improved spare parts warehouse management through process automation and improved information flow.
The CMMS system has become a central tool supporting workflow, communication, and operational decision-making, while remaining a flexible solution that can be further developed to meet the company’s needs.
